The time we need to prepare an order for shipping varies. For details, see individual items.
Estimated Shipping Times
North America: 7-10 business days
We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
Shipping charges for your order will be calculated and displayed at checkout.
Orders will ship either USPS or UPS whichever is most feasible based on your order. The cost is based on your orders total weight and size.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Items will be shipped in the time allotted in each product description page. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
We are not responsible for shipping times. Once your order has been received by the chosen shipper, it is out of our hands. Please contact the chosen shipping service for any missing or damaged orders.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. Our shop is not responsible for delays due to customs.
Due to the fact that we produce custom made, personalized products, we can not accept returns, exchanges, or offer refunds. Although a design may not necessarily be personalized, each item is made to order; therefore, the items used for that design was a custom request.
If you want to cancel an order, please contact us ASAP. A full refund will be issued as long as you cancel within 24 hours of placing your order.
Items sent back to us without first contacting us will not be accepted.
You can always contact us for any questions at email@example.com
Damages and Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right. You can contact us at firstname.lastname@example.org.